العربية · English
Privacy Policy
This policy covers the Jiplan app (com.jiplan)
and the Jiplan Courier app (com.jiplan.courier).
What we collect
Everyone who signs in
| Data | Why | Kept |
|---|---|---|
| Phone number | It is your account. Verification codes are sent to it | Until you delete your account |
| Delivery address | To bring your order to you | Until you delete it or your account |
| Your messages in the app | The thread is the order — support and disputes are resolved from it | See “Deleting your account” |
| Your orders | To show your history and to settle payments | See “Deleting your account” |
Couriers only
| Data | Why |
|---|---|
| Location while on duty | So the customer can see the delivery approaching, and so verification photos carry the place they were taken. Collected in the background during an active delivery, and only then |
| Verification photos and video | So you can show a customer an item before buying it, and so the approval has evidence behind it |
| Identity document (front and back), a face photo and a short live video | To confirm the person delivering is the person we verified — see below |
Courier identity verification
A courier carries other people’s cash and goods and comes to their door, so we verify their identity before the first job. For this, the Courier app collects a photo of the identity document (front and back), a photo of the face, and a short live video, together with the name, date of birth and nationality shown on the document.
- Where it is stored: on Jiplan’s own servers, in a protected folder that is not served on the internet. It is not sent to any other party.
- Who can see it: Jiplan’s review team only, through an internal admin panel that requires sign-in. Customers and shops never see it.
- Why we keep it: while the courier account exists, so that if there is a complaint we can confirm the person who delivered is the document holder. Submitting a new document replaces the old one.
- Deleting it: the document, its images and the live video are deleted together with your account when you delete it in the app. If you deleted your account outside the Jiplan apps, write to support@carwhats.com with your registered phone number and we will delete them within 30 days.
What we do not do
- We do not sell your data. To anyone, for any purpose.
- We do not use it for advertising. There are no ads and no advertising ID.
- We do not track you across other apps or websites.
- We do not collect your contacts, your photo library, or your microphone beyond a voice message you choose to record.
- We do not process payments. Payment is cash, handed to the courier.
Who else sees it
| Who | What | Why |
|---|---|---|
| Your courier | Your first name, delivery address, phone and the order thread | They cannot bring you an order without them |
| Google Places | The address text you type, sent through our server | To turn what you typed into a location. The app never contacts Google directly |
| WhatsApp Business | Your phone number | To send your verification code |
| Legal authorities | Only what a valid legal order requires | Legal obligation |
How it is protected
All traffic uses HTTPS. Your session token is stored in the operating system’s secure hardware store — iOS Keychain or the Android Keystore — not in plain app storage. Long-lived tokens rotate, and a failed refresh signs you out rather than leaving a stale session alive.
Deleting your account
You can delete your account from inside the app: Account → Delete account. It is permanent.
What is removed: your profile, your phone number, your saved addresses, and your ability to sign in.
What is kept, and why: completed orders stay in our accounting records, separated from your identity. A completed order contains a courier who was paid and a merchant who sold — one party cannot erase a record that proves another party’s payment. These records are retained only as long as tax and commercial law requires.
You can also request deletion by email at support@carwhats.com.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your data, and to object to processing. Write to support@carwhats.com and we will respond within 30 days.
Children
Jiplan is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will remove it.
Changes
We will post any change on this page and update the date above. Material changes will be announced in the app before they take effect.